Concierge Security Services
Hospitality-trained concierge security officers managing reception, visitor flow, deliveries and building safety for premium properties across Perth.
Overview
Where five-star hospitality meets professional security.
Our concierge security officers combine the warm, professional presence of a hotel concierge with the vigilance and training of a licensed security guard. They are the first face your tenants, guests and clients see, and the first line of defence for your building.
Secure City provides concierge teams for corporate head offices, premium residential towers, hotels, medical suites and luxury retail across Perth and WA. Every officer is selected for presentation, communication and judgement, then trained in your specific building procedures.
What's Included
Service capabilities
Reception & Visitor Management
Warm greeting, sign-in, badge issue and escorting of visitors and contractors.
Tenant & Resident Services
Mail, parcels, deliveries, key management and concierge assistance for residents and tenants.
Access Control
Lift access, turnstile control, after-hours entry management and key/fob administration.
Building Safety Monitoring
CCTV oversight, fire panel monitoring and coordination with building management.
Emergency Response
First aid, evacuation coordination and emergency liaison with police, fire and ambulance.
Incident Reporting
Daily occurrence logs, visitor records and incident reports delivered to building management.
Our Process
From enquiry to deployment.
Building Review
We assess your building, current procedures and the experience you want to deliver.
Officer Selection
Hand-picked officers with hospitality and customer-service backgrounds, matched to your brand.
Tailored Induction
Officers complete a comprehensive site induction including emergency procedures and tenant SOPs.
Ongoing Management
Dedicated account manager, regular performance reviews and seamless backfill for any leave.
Why Choose Us
Perth's premier concierge security provider.
From Class-A corporate towers to luxury residential developments, building owners trust Secure City to deliver the right balance of security and service.
Hospitality-Trained Officers
Selected for presentation, communication and emotional intelligence, not just security experience.
Consistent Rostering
We assign a dedicated team so your tenants see the same familiar faces every day.
Branded Presentation
Uniform, grooming and conduct standards tailored to your building's brand.
Full Security Capability
Every officer is WA-licensed and supported by mobile patrols and a 24/7 control room.
FAQ
Frequently asked questions.
Are concierge officers also licensed security guards?+
Yes. Every Secure City concierge officer holds a current WA Security Officer Licence in addition to hospitality training.
Can you provide a 24/7 concierge team?+
Yes, we staff round-the-clock concierge for residential and corporate buildings with rostered day, night and weekend coverage.
Will I get the same officers each day?+
Yes. We assign a small dedicated team to your building so tenants and visitors see familiar faces every shift.
Do concierge officers handle parcels and mail?+
Yes, parcel acceptance, mail sorting, key management and resident services are standard parts of the concierge role.
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Learn More →Talk to Perth's trusted team about concierge security.
Tailored proposals within 24 hours from Secure City, Perth's licensed security specialists.